The Customer Support Education team delivers training on Support Processes and Tools for customers, partners and Oracle employees via live web conference, face to face seminars during various events and through recorded sessions.  We believe that customers who know how to optimize the value they get from Support have higher satisfaction with our services. 

SCHEDULED SEMINARS FOR THE WEEK OF 27/APR/2009

You may visit My Oracle Support, Metalink 3 for further topics and schedules. To see current local times around the world, visit world clock.

RECORDED SEMINARS

We have recorded seminars available on demand. To view a recorded seminar you need to use Internet Explorer. You must be registered under Oracle.com to play the recordings.  If you are not registered, please go to www.oracle.com and register (using your e-mail id in My Oracle Support is recommended).  Registration is free.

PRODUCTLINE LISTS

• My Oracle Support : AdminServer, Agile, BEA, Captovation, Cimmetry, Empirix, Metasolv, Oracle
• Metalink 3 : Crystal, Hyperion, JD Edwards, PeopleSoft, Siebel

For more acquired product support information, please visit Acquired Product Support.

EVENT DETAILS

The Advisor Webcast program features Oracle webcast technology, Oracle Web Conferencing. If you are a new user, you will want to test your system to ensure it is ready to use Oracle Web Conferencing.

Once you are enrolled for a session, you will receive an automated email registration confirmation, which includes:

• The conference title of the session you registered to attend
• Conference ID
• Conference Key – you will need this to complete your registration to attend the conference
• Date and Time of the session
• Estimated duration of the session – most Advisor Webcasts are 60 minutes
• Time Zone
• Telephone number to dial for the audio portion of your webcast

If you have any further questions, please send an email to support-training_ww@oracle.com.

Customer Support Education Team: Training our Customers on Support Processes and Tools