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The Customer Support Education team delivers training on Support Processes and Tools for customers, partners and Oracle employees via live web conference, face to face seminars during various events and through recorded sessions. We believe that customers who know how to optimize the value they get from Support have higher satisfaction with our services.
SCHEDULED SEMINARS FOR THE MONTH OF JULY 2009
| Topic |
Productline |
Date |
Language |
Enroll |
Database Upgrade Companion |
Oracle E-Business Suite |
07/02 |
English |
Enroll |
| Introduction to My Oracle Support |
My Oracle Support |
07/07 |
English |
Enroll |
E-Business Suite R12 Best Practice |
Oracle E-Business Suite |
07/08 |
English |
Enroll |
My Oracle Support Configuration Manager |
Oracle |
07/14 |
English |
Enroll |
Support Diagnostic for E-Business Suite |
Oracle E-Business Suite |
07/15 |
English |
Enroll |
Working Effectively With Support |
All products |
07/21 |
English |
Enroll |
Database Performance Tools (New) |
Oracle Database |
07/23 |
English |
Enroll |
You may visit My Oracle Support, Metalink 3 for further topics and schedules.
To see current local times around the world, visit world clock.
RECORDED SEMINARS
We have recorded seminars available on demand. To view a recorded seminar you need to use Internet Explorer. You must be registered under Oracle.com to play the recordings. If you are not registered, please go to www.oracle.com and register (using your e-mail id in My Oracle Support is recommended). Registration is free.
| Topic |
Productline |
Language |
Play |
| Hot Topic Email (New) |
My Oracle Support |
English |
Play |
| Quick Search in My Oracle Support (New) |
My Oracle Support |
English |
Play |
| R12 Payables |
Oracle EB-Suite R12 |
English |
Play |
| 11g Upgrade Best Practice |
Oracle Database |
English |
Play |
| R12 Financials Upgrade |
Oracle EB-Suite R12 |
English |
Play |
| Working Effectively With Support (My Oracle Support Login Required) |
All products |
English |
Play |
| R12 Close Process & Reconciliation |
Oracle EB-Suite R12 |
English |
Play |
| Introduction to N-Apply CPU (My Oracle Support Login Required) |
Oracle Database |
English |
Play |
| The Value of Support |
All products |
English |
Play |
| Introduction to My Oracle Support |
My Oracle Support |
English |
Play |
| Tips for Working with MetaLink 3 |
Metalink 3 |
English |
Play |
| How to Escalate a Service Request |
All products |
English |
Play |
| Introduction to My Oracle Support Community |
My Oracle Support |
English |
Play |
| Metalink 3 Tour |
Metalink 3 |
English |
Play |
| Bugs, Patches and Product Updates |
Metalink 3 |
English |
Play |
| Understanding the Knowledge Base |
Metalink 3 |
English |
Play |
| Customizing the Dashboard within to My Oracle Support |
My Oracle Support |
English |
Play |
| Customer User Administration |
My Oracle Support |
English |
Play |
| Using the Knowledge tab within to My Oracle Support |
My Oracle Support |
English |
Play |
| Personalizing the User Interface |
Metalink 3 |
English |
Play |
| Service Request Profiles |
My Oracle Support |
English |
Play |
| MetaLink 3 User Administration |
Metalink 3 |
English |
Play |
| Registering for MetaLink 3 |
Metalink 3 |
English |
Play |
| Logging / Managing Service Requests |
Metalink 3 |
English |
Play |
| Lifetime Support Policy |
All products |
English |
Play |
PRODUCTLINE LISTS
- My Oracle Support : AdminServer, Agile, BEA, Captovation, Cimmetry, Empirix, Metasolv, Oracle
- Metalink 3 : Crystal, Hyperion, JD Edwards, PeopleSoft, Siebel
For more acquired product support information, please visit Acquired Product Support.
EVENT DETAILS
The Advisor Webcast program features Oracle webcast technology, Oracle Web Conferencing. If you are a new user, you will want to test your system to ensure it is ready to use Oracle Web Conferencing.
Once you are enrolled for a session, you will receive an automated email registration confirmation, which includes:
- The conference title of the session you registered to attend
- Conference ID
- Conference Key – you will need this to complete your registration to attend the conference
- Date and Time of the session
- Estimated duration of the session – most Advisor Webcasts are 60 minutes
- Time Zone
- Telephone number to dial for the audio portion of your webcast
If you have any further questions, please send an email to support-training_ww@oracle.com.
Customer Support Education Team: Training our Customers on Support Processes and Tools
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