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"Go Hands-On with Usability Testing"


Saturday, November 3rd 2012

Session Duration 2 Hours


Creating the Best User Experience for Your Customers



How to Run an End User Feedback Session


Learn why you should listen to your end users when implementing, extending, or upgrading your enterprise applications. The key to empowering your users is usability testing. We will show you low-cost techniques that you can adapt to ensure that the user experience you are building is the best one for your company, your employeeís productivity or your customers.



Hands-on Session
Steps for Running a User Feedback Session
Example materials to help you run your own usability study
Doís and Doníts of collecting data
Watch how data is actually collected, in real time
Develop an example plan for user testing with your users or customers
Note: For the hands on session, attendees are required to bring their own laptop with Linux, Windows or Mac with a minimum 1GBs of RAM.
Key takeaways from this session
What usability testing is and how this method compares
Why implementations should be tested with users
Methods and practices to plan, conduct, analyze data, and report on a usability test
Tips & tricks for successful usability tests


Teena Singh works as a Principal Product Manager, Oracle Applications User Experience, for Oracle. She started her career as a human resources manager. She enjoyed working behind the scenes, implementing and customizing an HR system to complete everyday tasks, and became an enthusiastic advocate of application implementation, design, and user satisfaction. Teena believes that in the end, the user is always right, and a given system should be designed and configured to the userís wants, needs and work style. If a user canít easily navigate through the system, the application needs to be redesigned. Teena has been with Oracle twelve years as an HCM product manager and a user experience professional.
She has a bachelor of arts and commerce degrees from the University of Alberta in Edmonton, Alberta. She also has a master's degree in Industrial Relations (thesis written on Masterís thesis written on User Expectation and User Satisfaction with respect to Software Implementations) from Queen's University in Kingston, Ontario. She is a Stanford University Certified Project Manager and is currently completing a certificate in User Experience and Usability Certificate at Cal State Fullerton. In her spare time, she is educating business people about the importance of user experience through her role as board member on the San Diego Software Industry Council, and, of course, booking her next flight to construct a usability lab at a user conference you might be attending!













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